CUSTOMERS ONBOARDING PROCESS
1. INITIAL ENGAGEMENT
Customer Inquiry / Contact
The customer reaches out via email, website, or referral with an initial requirement
2. DOCUMENTATION & LEGAL FORMALITIES
NDA (Non-Disclosure Agreement)
A mutual NDA is signed to protect proprietary data shared during the process.
3. REQUIREMENT & GATHERING
RFQ (Request for Quotation)
Customer shares 2D drawings, 3D CAD files (like STEP or IGES), material specifications, standards, and expected quantities.
4. FEASIBILITY & COSTING
DFM Review (Design for Manufacturability)
Internal team analyzes casting feasibility, machining strategy, tolerances, and CTQs.
Quotation Submission
Quote is submitted including:
- Tooling/Development Cost
- Part Cost (Casting, Machining, Heat Treatment)
- Lead Time & MOQ
- Payment Terms
- Validity
5. TECHNICAL ALIGNMENT
Customer Technical Review / Clarifications
Discussion to resolve technical doubts, confirm specs, and align expectations.
6. DUE DILIGENCE
Factory Audit (Optional but encouraged)
Client visits the facility to review infrastructure, quality systems, and capacity.
7. COMMERCIAL CLOSURE
PO Placement (Purchase Order)
After negotiations, the customer places a formal PO with final specs and scope.
Advance Payment (if applicable)
8. PRE-PRODUCTION ACTIVITIES
Tooling Design & Approval
Patterns, core boxes, and fixtures are designed and submitted for approval (if required).
Sample Production & PPAP/ISIR
First article samples are produced, inspected, and documented as per control plan.
9. FINAL APPROVAL
Customer Approval of Samples
Customer reviews dimensional reports, visual quality, and gives go-ahead.
10. SOP (Start of Production)
Mass Production Starts
Regular supply begins as per agreed delivery schedule.